Privacy Policy

Who we are

Our website address is: https://www.ikca.com.au.

1.1 IKCA PTY. LTD. ABN 98 654 572 184 (“IKCA”, “we”, “our”, “us”) is committed to providing quality services to you and this privacy policy outlines our ongoing obligations to you in respect of how we manage your personal information. IKCA believes that respect for your privacy forms part of the ongoing trust IKCA wishes to develop with you.

1.2 We recognise and value:

the protection of your personal information; and
that you have an interest in our collection and use of your personal information.

1.3 For these reasons, we place high priority on the security of the personal information we hold. We have developed this Privacy Policy to inform you of how we manage your personal information and maintain its integrity and security.

1.4 We have implemented this Privacy Policy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles (APP) and other data protection rules in order to be open and transparent about how we collect, hold, and use your personal information and any business related information, and under what circumstances we may disclose or transfer it. A copy of the APP may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/

1.5 By engaging our services or initiating an enquiry of services, you are taken to have read, and agree to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

1.6 While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information. Therefore, if on reading this policy, you are unclear on any of the matters or simply want more information, please contact us by using the contact details provided below.

1.7 Please note that this Privacy Policy forms part of the IKCA PTY. LTD. ABN 98 654 572 184 terms and conditions of our various engagements and agreements with you (if any).

2. Disclaimer

2.1 While your privacy is very important to us, nothing in this privacy policy constitutes a voluntary opt in to any privacy laws, anywhere in the world, which we are not statutorily bound to comply with.

3. Who does this Privacy Policy apply to?

3.1 This Privacy Policy applies to IKCA PTY. LTD. (ABN 98 654 572 184) and to any person whom we currently hold, or may in the future collect, personal information.

3.2 It applies to all of our business operations and the services, product or information we provide, and to the recruitment and engagement of our officers, employees, contractors and subcontractors.

3.3 It applies to personal information and any business-related information that we collect from you. It also applies to personal information and business related information that we collect about you from third parties, including information from the Australian Tax Office (ATO), Australian Business Register (ABR) and Australian Securities Investment Commission (ASIC).

3.4 By providing us with personal information and business related information, you consent to it being used by us (being any and all of IKCA) for the purposes set out or permitted in this Privacy Policy or as otherwise authorised.

4. What is “personal information”?

4.1 Personal information is information or an opinion that indentifies an individual. Information is not personal information where the information cannot be linked to an identifiable individual. We may collect and hold personal information about you, which may include your:

sensitive information (see below ‘Collecting sensitive information’);
name, personal and business contact information;
financial information;
date and place of birth;
gender;
employment arrangements and history;
educational qualifications;
tax returns, tax file numbers, ABN numbers, ACN numbers;
transaction and correspondence history with us;
insurance information;
credit information;
banking details;
details provided by third parties if you have engaged us to arrange a product on your behalf (for example, a company registration arranged by us) including name, address, date of birth, gender, marital status, occupation, account details, contact details and financial information.
your computer and connection information;
preferences and password for using our software and services;
any information that you provided to us during an account creation process or added to your user profile; and
any other personal information required to perform our services for you and that you share with us.

5. Collection

5.1 We collect personal information:

(a) when you use our website, www.ikca.com.au and any associated services or software or forms, including (without limitation) when you:

engage with our content or any platforms we choose to host that content on;
use our software, services, forms or the software and services, forms of any associated third parties under an agreement with us;
create an account;
enter information on software or services or forms which we provide to you;
add information to your user profile(s);
purchase any services, hardware or software through us or our site;
engage with our chat functionality, including by chatting directly with our representatives;
complete an online contact form to contact us or any third party supplier;
complete an online tax preparation client intake form to submit your information to us and assist in preparation of your tax return;
provide information to us by telephone or through marketing forms or through tax forms;
provide information to us by completing various authority forms such ATO authority form, TFN, payroll new employee forms and similar; or
lodge an enquiry regarding services we provide; or
send us an email or other communication.

(b) in order to assist you with the supply of products, the provision of services, information and any related assistance or other purposes that you request from us.

5.2 Our usual approach to collecting information is to collect it directly from you. We collect most information directly from you (unless you authorise another person to provide the information) when you apply for one or more of our services, product or information or use those services, products or information.

5.3 We may also collect personal information in other ways such as information that is publicly available or from third parties, which may include:

Government bodies such as the Australian Taxation Office (ATO) and the Australian Securities and Investment Commission (ASIC);
Other entities of the IKCA;
Paid search providers;
Referrals from individuals or other entities;
Marketing, event organisers, business development events and other service providers if we use them to assist us in providing our services, products or information;
Websites
Media and publications
Phone directories and trade directories
Public registers such as the company register, business names register, ABN lookup and the personal property securities register in Australia
Cookies

5.4 We don’t guarantee website links or policy of authorised third parties.

Third Party Websites

5.5 You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and we assume no responsibility for the content of any third party websites.

5.6 We may also use third party websites to deliver content to you. Any information we receive from you through these websites will be treated in accordance with this Privacy Policy, however you acknowledge that we have no control over how those third party websites use your data and that they have privacy policies of their own.

Collecting sensitive information

5.7 Sensitive information is a subset of personal information and includes personal information that may have serious ramifications for the individual concerned if used inappropriately. Sensitive information is information about a person’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or biometric information.

5.8 We may collect sensitive information if it is relevant in providing our services (such as completing tax returns).

5.9 We will not collect, use or disclose sensitive information about you unless we are legally required to do so.

Unsolicited Information

5.10 Sometimes we may receive unsolicited information about you. If so, we will check whether or not that the information is reasonably necessary for our functions or activities and we could have collected it from you if we had solicited the information. If it is, we will handle this information the same way we do with other information we seek from you. If not, and it is lawful and reasonable to do so, we’ll ensure we do the right thing and destroy or de-identify it.

Collecting Information Prospectively

5.11 We may also collect information from you or from third parties prospectively, having identified you as a person that may wish to use our services, products or information in the future.

Collecting information from Prospective Employees

5.12 When you are dealing with us as a prospective employee, IKCA generally collects and uses information about you in order to process and evaluate your application for employment, including identification information and your employment history.

5.13 Unsuccessful application forms may be kept on file up to six months to allow those candidates future opportunities.

5.14 If you do not provide us with the information we request, we may not be able to:

Provide you with the services, product or information that you request from us or that may be available to you as a customer;
Manage and administer our relationship with you;
Let you know about other products or services or benefits associated with being one of our customers that may be of interest to you; and
Verify your identity and protect against fraud.

Consents and notifications

5.15 We may need your consent to use or disclose your information in certain circumstances including where we want to use your information for a purpose that is not related to the purpose for which we collected it in the first place.

5.16 Sometimes we collect your information from third parties and you may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

5.17 At the time of collection, or as soon as practicable afterwards, we will take reasonable steps to notify you of the collection and of any matters relevant to the collection.

IP addresses

5.18 We may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of our services, website and for security purposes. We may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving the website and any products/services.

6. Use

6.1 We take reasonable steps to use and disclose personal information for the primary purpose for which we collect it. The primary purpose for which information is collected varies, depending on the particular service being provided, but is it generally to provide accounting, taxation, business consulting services to you or your business. Your personal information may be used to:

Provide you with the services, products or information you have requested from us;
Prepare and file your income tax returns and other tax and compliance filings with the regulator, including but not limited to ATO, ASIC, ABR.
in the case of potential employees, the primary purpose the information is collected is to assess the individual’s suitability for employment;
allow us to manage our arrangements with third parties that may be involved in the provision of services, products or information to you and also to allow these same third parties to manage their arrangements with you;
allow us to help a third party provide to you or manage a service or product when we are involved in facilitating the provision of that product or service (for example, a company registration facilitated by IKCA);
assist in the management of arrangements with third parties where we have outsourced functions to them, which are relevant to the provision of our services, products or information to you;
assist in our general management and administration in relation to providing you with products and service, including for example; your account, rendering of accounts, risk management, strategic development, systems development, credit management, debt collection, staff training and research;
inform you about our products and services;
assist you to use functionality on the website or services;
process any purchases of services that you may make through us or this site, including charging, billing and collecting debts;
make changes to your account(s);
respond to any queries or feedback that you may have;
deal with any requests, enquiries or complaints and other customer care related activities that you may raise with or against us and to manage any legal action that may arise between you and us;
conduct appropriate checks for credit-worthiness and fraud;
prevent and/or detect any misuse of, or fraudulent activities involving this site, the services or software;
verify your identity;
market our products and services generally,
conduct research and development in respect of our services;
gain an understanding of your information and communication needs or obtaining your feedback or views about our services in order for us to improve them;
maintain and develop our systems and infrastructure, including testing and upgrading of these systems;
carry out any activity in connection with a legal, governmental or regulatory requirement imposed on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
comply with any relevant laws, regulations, codes of practice or payment system requirements; and
any other purpose reasonably considered necessary or desirable by us in relation to the operation of our organisation.

What do we do with government-related identifiers?

6.2 In certain circumstances we may be required to collect government-related identifiers such as your tax file number. We will not use or disclose this information unless we are authorised by law, including Tax Agent Services Act. For example, we collect Tax File Numbers to complete Australian Tax Returns.

6.3 Personal information may also be used or disclosed by us for secondary purposes that are within your reasonable expectations and that are related to the primary purpose of collection.

6.4 For example, we may collect and use your personal information:

to allow us to manage our relationship with you, including communication with you
- about benefits, events or products and services that you may be receiving or may be entitled to receive;
- to provide you with updates and alerts that are relevant to you or your business; and
- to invite you to events.

6.5 We may also use personal information for purposes (as would be reasonably expected by you) in connection with those activities described above. We will not use your information for purposes other than as described in this privacy policy unless we have your consent, or there are specific law enforcement, public health or safety reasons.

 Our use of Cookies, Pixels and Web Beacons

6.6 This site and our products and services may use “cookies” to help personalise your online experience. A cookie is a small file placed in your web browser that collects information about your web browsing behaviours. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g.name, address, email address or telephone number). Cookies are not malicious programs that access or damage your computer. In some cases, cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources.

6.7 You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.

Why we use cookies

6.8 Our website may from time to time use cookies to analyses website traffic, provide social media sharing and linking functionality and help us provide a better website visitor experience. This site and our other services may use cookies in order to:

remember your preferences;
recognise you as logged in while you remain so (if applicable). This avoids your having to log in again every time you visit a new page;
show relevant notifications to you (e.g., notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
remember details of data that you choose to submit to us (e.g., through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

6.9 Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies

6.10 In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit. In some cases, third parties may place cookies through this site. For example:

Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
Google AdWords, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
Facebook Pixel, a re-marketing cookie and service which allows us to advertise to previous visitors on this site based upon their activity. The pixel triggers based on actions you take on our website and means we can reach you again using Facebook’s re-marketing tools. We can also use the Pixel to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you on both the Facebook platform and third party websites. None of your personal Facebook information is reported to us by our use of the Pixel, and Facebook implements their Pixel service in accordance with their terms and privacy policy. Facebook has also enabled privacy functionality within their platform that enables you to opt out of targeted advertising if you wish, so we recommend you take advantage of that if you have any concerns.
Third party social media applications (e.g., Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site. Log files track actions occurring on the websites, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Our use of Google Analytics

6.11 In the case of Google Analytics information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

6.12 Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

6.13 By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Dealing with us anonymously

6.14 In limited circumstances, it may be possible for you to use a pseudonym or remain anonymous when dealing with us. If you contact us with a general question, you can choose to do this anonymously or by using a pseudonym. We may also offer anonymity in respect of surveys and questionnaires. If you wish to use a pseudonym or remain anonymous you should notify us when making first enquiries or providing initial instructions. We will use our best endeavours to deal with your request, subject to our professional obligations and ability to perform the services to you without using your name. In most cases, our professional obligations will require you to deal with us using your real name.

6.15 You are required to provide true and accurate details when requesting the supply of products or provision of support services. You agree you will provide accurate information if so required.

6.16 It is impractical for us to offer anonymity or pseudonymity to individuals in relation to our main business activities.

7. Sharing your Personal Information

7.1 Consistent with the uses of your information described above, we may disclose information about you to:

Our related companies, and our employees, officers, assignees, contractors, service providers, mail-houses and external advisers such as our lawyers or external auditors;
Your agents, advisers, referees, executor, administer, trustee, the beneficiary of any trust of which you are a trustee, your guardian or attorney;
Your current and prospective co-borrowers, guarantors, co-guarantors, covenantors and co-covenantors and regulatory bodies;
Government bodies such as the ATO and ASIC;
Chartered Accountants Australia and New Zealand, for Quality Assurance review purposes;
Law enforcement agencies to assist in the investigation and prevention of criminal activities;
Credit reporting and fraud checking agencies;
Credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
Organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions;
Other service providers or referral partners in order to provide the services to you or assist our functions or activities (such as debt collection or law firms);
Third party contractors or service providers with whom we have a business association, including:
- integration providers;
- marketing service providers;
- accounting service providers; and
- information technology service providers including data storage providers and cloud application providers.
Payment system operators;
Any other party that you consent to.

You also permit IKCA to disclose your information if by your disclosure (including by your agent, servant or delegate) to a mass media organisation or other person, your information has ceased to be confidential.

We will not disclose your personal information other than in accordance with this privacy policy without your consent. Unless necessary for our business purposes, we will de-identify your information where it is shared with third parties under clause 7.1(k).

Overseas Disclosure

7.2 We may disclose your personal information to third party contractors, service providers or customers with whom we have a business association outside of Australia.

7.3 While we do not otherwise actively disclose your personal information to overseas entities (unless provided for in a separate agreement with you), we do engage service providers (such as cloud data services or communications providers) who may be based overseas and/or have international data centres, hardware and disaster recovery sites. Consequently, these providers may have access to your information.

7.4 We rely solely on reputable organisations for such cloud services.

Marketing and your Privacy

7.5 As part of our services to you, IKCA may use or share your information so that products, service or benefits that we think you may be interested in learning about can be identified and direct marketed to you.

7.6 We, or the other third parties that we have a relationship with, may contact you from time-to-time about new or existing products or services that we or they offer. Marketing and promotional material will only be sent to you if you have opted into receiving marketing material.

7.7 We (or an appointed third party) may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the type, quality and the manner in which those products and services are offered to you.

7.8 We consider that direct marketing to you by us and other third parties with which we have a relationship forms an integral part of delivering services to you and is directly related to the primary purpose for which we originally collected your information. Without such a service, the communication between you, us and other third parties which we have a relationship with would be substantially reduced and you would be unlikely to receive the benefits and returns you expect from being one of our customers.

7.9 To opt-out of receiving certain marketing material, you may contact us or select the “unsubscribe” link provided in the email. Also you can let any third party know at any time if you no longer want to receive marketing materials from them.

8. Security of your Personal Information

How do we take care of your information?

8.1 We store information in different ways, including in paper and electronic form. The security of your information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure.

8.2 Some of the ways we do this are:

Physical security of business premises;
All computers have password protection and virus protection;
Electronically, by a third party data storage providers;
Using secure servers to store personal information;
Security measures for access to our systems;
Using unique usernames, passwords and other protections on systems that can access personal information;
Only giving access to information to a person who reasonably requires access to it in order to perform their duties;
Confidentiality requirements of our employees and contractors and subcontractors;

8.3 Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We store your personal information using servers which have built-in measures to combat unauthorised access, modification or disclosure.

8.4 While we endeavour to only hold personal information that is accurate, complete and up-to-date, if you become aware your information is no longer accurate, complete or up-to-date please contact us.

8.5 If in the unlikely event that a data breach occurs involving any personal information held by us, we will take the required steps to:

assess the nature of the breach;
mitigate the risk of damage arising from the breach; and if required
notify the individuals to whom the information relates, who are at risk from the breach and the Australian Privacy Commissioner; as required under the Privacy Act.

9. Disposal of personal information

9.1 Subject to our professional obligations, we will take reasonable steps to destroy or permanently de-identify personal information if that information is no longer needed for the purposes for which we are authorised to use it. We will only keep your information for as long as we require it for the purposes that it was collected for. We are also required to keep some of your information for certain periods of time under law. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.

9.2 We will retain information and use it to ensure that we identify persons who have, in the past, failed to meet their repayment obligations to IKCA, either directly or through their association with a business.

9.3 If we hold personal information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information, in accordance with the APP and the European Union General Data Protection Regulation (GDPR), unless we are prevented from doing so by law.

9.4 You may make a request to us in writing to remove your personal information and, where permitted, we will do so in accordance with the APP and the GDPR.

9.5 Under Australian law, financial records, such as those relating to financial transactions, must be retained for 7 years after the transactions contemplated by those records are completed.

10. How to access your Personal Information

10.1 Upon your request and after satisfying ourselves with your identity, we will give you access to your personal information we hold in a reasonable period of time unless there are certain legal reasons for why we cannot.

10.2 In certain circumstances we are not able to give you access to your information. For example this may include when:

We reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or
Giving you access would be unlawful; or
The access would have an unreasonable impact upon the privacy of other individuals; or
The request for access is unreasonable, frivolous or vexatious; or
Providing access would compromise our professional obligations; or
We would be in breach of our obligations under a Technical Assistance Notice (TAN), Technical Capability Notice (TCN) or Computer Access Warrant (CAW) from an Australian Government agency; or
The access would be unlawful or would prejudice any legal investigations; or
There are anticipated legal proceedings.

10.3 We will give you access to your information in the form you want it where it is reasonable and practical to do so. We may charge you for our reasonable expenses relating to giving you access, but we will always notify you of any expenses prior to complying with your request for access.

10.4 If we can’t provide your information in the way you have requested, we will tell you why in writing and attempt to find an alternative way in which to satisfy your request. If you are not happy with the way we have dealt with your request you can complain. See “Resolving Your Privacy Issues”.

11. Correcting your information

How do you correct your information?

11.1 We take reasonable steps to make sure that the information we collect, use or disclose is accurate, complete and up-to-date. We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. We also take reasonable steps to ensure that information we hold is relevant having regard to the purpose for which it was collected.

11.2 You should contact us if your personal information changes. Also, contact us if you think there is something wrong with the information we hold about you and we will try to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

11.3 If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction. We will try and help where we can – if we cannot, then we will let you know in writing.

11.4 If you have concerns about the way we have handled a request to correct information you can complain. See “Resolving your Privacy Issues” for more information.

11.5 If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Time frame for correcting information

116.6 If we agree to correct your information, we will do so within 30 days from when you asked us, or a longer period that has been agreed by you.

11.7 If we cannot make corrections within a 30 day time frame or the agreed time frame, we will:

Let you know about the delay, the reasons for it and when we expect to resolve the matter;
Ask you to agree in writing to give us more time; and
Let you know you can complain to the Office of the Australian Information Commissioner.

12. GDPR

12.1 We welcome the General Data Protection Regulation (GDPR) of the European Union (EU) as an important step forward in streamlining data protection globally. We intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain.

12.2 GDPR rights

The requirements of the GDPR are broadly similar to those set out in the Privacy Act.

Where you are a European Union citizen for the purposes of the GDPR, the following applies in relation to any data we collect from you.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request we provide you with copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions. You can request this using our Right to erasure form by emailing us to hello@ikca.com.au.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
lodge a complaint in relation to our processing of your personal information with a local supervisory authority; and
where we rely upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, please be aware that:

such objection or withdrawal of consent could mean that we are unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other clients subject to appropriate confidentiality protections; and
even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:
to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests; and
in exercising and defending our legal rights and meeting our legal and regulatory obligations.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@ikca.com.au

Or write to us: Po Box 645 Ballarat West VIC 3350

12.4 Compliance with Australian Assistance and Access Legislation

The laws have recently changed in Australia to compel companies to share data with Australian intelligence agencies and law enforcement, or build in data sharing mechanisms which may report directly to these agencies. While we endeavour to protect your data and our technology from vulnerabilities wherever possible, we can’t break the law, nor can we inform you when we’ve been issued with a notice under the new legislation.

By using our platform or website, you expressly release and indemnify us from any liability to you which arises from sharing data or building data sharing mechanisms (including ‘back-doors’ and vulnerabilities) into our technology at the direction of Australian Government and its agencies, including where those mechanisms are later exploited by a third party.

12.5 User Security

New digital threats are emerging all the time, and the online environment is more hostile than ever. To protect your data online, including any data or material transmitted by you to us, we recommend reading, implementing and observing any relevant procedures and safety tips recommended by the Department of Industry, Innovation and Science (see – https://www.business.gov.au/Risk-management/Cyber-Security) and the Australian Cyber Security Centre (see – https://cyber.gov.au) from time to time.

13. How do we manage your credit information?

What kinds of credit information may we collect?

13.1 In the course of providing our services to you, we may collect and hold the following kinds of credit information:

your identification information;
information about any credit that has been provided to you;
your repayment history;
information about your overdue payments;
if terms and conditions of your credit arrangements are varied;
if any court proceedings are initiated against you in relation to your credit activities;
information about any bankruptcy or debt agreements involving you;
any publicly available information about your credit worthiness; and
any information about you where you may have fraudulently or otherwise committed a serious credit infringement.

13.2 We may also collect personal information that may affect your credit worthiness from other credit providers (e.g. banks) that collect that information from credit reporting bodies. The kinds of personal information we collect may include any of those kinds of personal information outlined in section 4.1 of this policy.

How and when do we collect credit information?

13.3 In most cases, we will only collect credit information about you if you disclose it to us and it is relevant in providing you with our services.

13.4 Other sources we may collect credit information from include:

government bodies (such as the ATO, ASIC and the Australian Bureau of Statistics);
banks and other credit providers; and
your suppliers and creditors.

13.5 We do not collect and hold credit information from credit reporting bodies unless it is incidentally collected in providing our services to you.

How do we store and hold the credit information?

13.6 We store and hold credit information in the same manner as outlined in section 8 of this policy.

Why do we collect the credit information?

13.7 Our usual purpose of collecting, holding, using and disclosing credit information about you is to enable us to provide you with our services to you.

13.8 We may also collect the credit information:

to process payments; and
for other purposes incidental to our services as professional accountants.

Overseas disclosure of the credit information

13.9 We will not disclose your credit information to entities without an Australian link unless you expressly request us to.

How can I access my credit information, correct errors or make a complaint?

13.10 You can access and correct your credit information, or complain about a breach of your privacy in the same manner as set out in section 14 of this policy.

14. Resolving your privacy issues

14.1 Your privacy is important to us. If you wish to complain about an interference with your privacy, we ask that you first contact our privacy officer whose contact details are listed below. We will have a reasonable time to respond to the complaint. If we cannot fix things within the agreed timeframe, we will let you know why and how long we think it will take. We will also ask you for an extension of time to fix the matter.

14.2 In the unlikely event the privacy issue cannot be resolved; you may take your complaint to the Office of the Australian Information Commissioner.

14.3 If your complaint relates to how we handled an access or correction request then you may take your complaint directly to the Office of the Australian Information Commissioner. You are not required to let us try to fix it first, although we would welcome you giving us the opportunity to try and do so. If, after we have conducted our investigations you are still not satisfied then we ask you consult with:

The Office of the Australian Information Privacy Commissioner

14.4 Need more help?

For further information about privacy issues in Australia and protecting your privacy, you may visit the Office of the Australian Information Commissioner website at https://www.oaic.gov.au/privacy.

If you still feel your privacy issue has not been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Privacy Commissioner.

GPO Box 5218

Sydney NSW 2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

15. How to contact us

We care about your privacy and we always welcome your feedback. A person may make a complaint or request to access or correct personal information about them held by us. If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information please contact us:

Privacy Officer

IKCA PTY. LTD.

Po Box 645, Ballarat West, VIC 3350

Email: hello@ikca.com.au

16. Changes to the Policy

We are obligated to regularly review and update this policy. We therefore reserve the right to amend this Privacy Policy at any time. Should any significant amendments occur, notification will be provided on the website after the changes have been made. Your continued use after you receive the notification indicates your consent to be bound by the amended Privacy Policy. We encourage you to review our Privacy Policy on our website from time-to-time for any changes. Any changes to our Privacy Policy will be effective on the date they are published on our website.

This policy is effective June 2022. For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at https://www.oaic.gov.au/. Alternatively, please contact our Privacy Officer using the details provided above.

17. Change in control of IKCA PTY. LTD.

If we sell or otherwise transfer part or the whole of IKCA PTY. LTD. or our assets to another organisation (including in the course of a transaction like a sale, merger or acquisition, or as part of a dissolution, liquidation, administration, receivership or other form of insolvency), you agree that your personal information that is collected by IKCA PTY. LTD. may be disclosed to a third party, prospective buyer, transferee or insolvency practitioner, and that this is reasonable to enable that party to continue or manage the business.